To Our Valued Customers, Business Partners and Stakeholders and the Community we serve:
Our core purpose and mission at HANSAmed is to serve our community & better the lives of dental patients’ lives. With the advent of the COVID-19 outbreak, we have all entered uncharted, unfamiliar and turbulent waters. Our thoughts are with the millions of people worldwide who are being impacted by this unprecedented challenge. At HANSAmed, we are accountable to our customers and partners, colleagues and communities and wanted to update you on our response as well as continued support:
- Business continuity. It is essential that we continue to provide products and services to all our customers while ensuring the safety of our employees. With that in mind, we have transitioned all of our employees, with the exception of the physical distribution of products, to working remotely and eliminated all non-essential and cross-border travel. This change has been seamless to our customers. We are committed to supporting you. To eliminate for the time being face-to-face interactions, we will focus our communication on what is most convenient for you – be it phone calls, emails or video chats.
- The second component of business continuity is maintaining our supply chain. We have a diverse global partner footprint, adequate inventory and strong logistic capabilities. HANSAmed is committed to delivering you the right product or service in a timely and customer serving manner.
- The third aspect of our business continuity is a rapid switch of our available resources and focus on enhancing our e-commerce and e-learning presence. Improving our online shopping experience, offering additional interactive learning tool and developing innovative tools to interact will be at the core of this effort.
Going forward, it is our intent to support you as we work through this rapidly evolving situation. Our commitment is to communicate clearly, be transparent and to go the extra mile for our customers. We have an unrivaled specialty product portfolio and an outstanding team, a robust and forward-looking operational infrastructure that actually allowed us to adapt to this new environment early and with speed. HANSAmed is almost 25 years old, and with that longevity comes the knowledge of how to navigate challenges and with our customers to come out stronger.
If there is anything we can do to help, please let us know. In the meantime, please be safe and know you are in the thoughts of the entire team at HANSAmed.